ParentLink Privacy Policy
ParentLink (“we,” “our,” or “us”) operates the ParentLink mobile application and web platform (collectively, the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. ParentLink is a co-parenting coordination platform designed to help separated and divorced parents manage shared custody schedules, communicate, track expenses, coordinate calendars, and conduct video calls.
By using ParentLink, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use the Service.
1. Information We Collect
1.1 Information You Provide Directly
Account Information. When you create an account, we collect your name, email address, phone number, username, and login credentials. You may also sign in using Google Sign-In or Apple Sign-In, in which case we receive basic profile information from those providers.
Profile Information. You may provide additional profile details such as a profile photo and display name, which are visible to your linked co-parenting contacts.
Children’s Information. You may add child profiles to the platform, including children’s names and other details relevant to custody coordination. This information is only visible to users you have explicitly linked as co-parenting contacts.
Messages and Files. We collect the content of messages you send through the platform, including text messages, shared files, images, and documents uploaded to conversations.
Calendar and Event Data. We collect information about events you create, including event details, dates, times, locations, participants, invitations, and reminders.
Custody Schedule Data. We collect custody schedule information you enter, including schedule patterns, change requests, and approval histories.
Expense Data. We collect shared expense records you create, including amounts, categories, descriptions, payment tracking, and associated files or receipts.
Address and Location Data. You may provide addresses associated with your profile. The app may request access to your device location to support location-based features such as address lookup.
Video and Audio Data. When you use our video calling feature, we process audio and video streams in real time. If you choose to record a call, the recording and any AI-generated transcription are stored and accessible to call participants.
Support Requests. When you contact support, we collect the content of your requests and any attachments you provide.
1.2 Information Collected Automatically
Device Information. We collect device type, operating system version, unique device identifiers, and push notification tokens.
Usage Data. We collect information about how you interact with the Service, including features used, actions taken, timestamps, and session data.
Log Data. Our servers automatically record information such as IP address, browser type, referring/exit pages, and crash reports.
1.3 Information from Third-Party Services
If you sign in with Google or Apple, we receive your name, email address, and account identifier from those services. We do not receive or store your Google or Apple password.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the ParentLink Service, including custody scheduling, messaging, expense tracking, calendar management, and video calling, if consented to by users
- Create and manage your account, authenticate your identity, and verify your access
- Facilitate communication between linked co-parenting contacts
- Process and deliver push notifications, event reminders, and in-app alerts
- Generate AI-powered features, including message processing and video call transcription, using Google Vertex AI (see Section 5)
- Index and enable search functionality within your conversations
- Export conversation records as PDF documents when you request them
- Detect, prevent, and address fraud, abuse, and security issues
- Respond to your support requests via our support system
- Comply with legal obligations and enforce our terms of service
- Improve and optimize the Service based on aggregated usage patterns
3. How We Share Your Information
We do not sell your personal information. Personal Information for this platform includes information that uniquely identifies an individual that is a user or a child associated with a user. This includes information that may immediately identify a person, as well as information that when combined with other data allows for the user or user’s child to be identified.
We may share your information in the following circumstances:
With Your Co-Parenting Contacts. Information you add to shared features — messages, calendar events, custody schedules, expenses, child profiles, and video calls — is visible to the co-parenting contacts you have linked with on the platform.
Service Providers. We use third-party services to operate the platform. ParentLink is not responsible for the privacy practices of those third-party providers. We encourage you to review their privacy practices. ParentLink has entered into contracts with such providers to process data on its behalf and the providers are contractually obligated to protect your information:
| Provider | Purpose | Data Processed |
|---|---|---|
| Google Firebase (Authentication) | Account creation, login, multi-factor authentication | Email, phone number, auth tokens |
| Google Cloud Firestore | Primary database for all application data | All user-provided data |
| Google Firebase Cloud Storage | File and media storage | Uploaded files, profile photos, recordings |
| Google Firebase Cloud Messaging | Push notifications | Device tokens, notification content |
| Google Firebase App Check | App integrity verification | Device attestation data |
| Google Cloud Tasks | Background job processing | Task metadata, user identifiers |
| Google Vertex AI | AI-powered message processing and transcription | Message content, video call audio |
| LiveKit | Real-time video and audio calling, recording | Audio/video streams, room metadata |
| Zendesk | Customer support ticket management | Support request content, email, name |
| Google Places API | Address lookup and autocomplete | Search queries, selected addresses |
Legal Requirements. We may disclose your information if required by law, court order, or governmental request, or to protect the rights, property, or safety of ParentLink, our users, or the public. We will notify you of such legal requirement to disclose such information within 30 days, unless prohibited by law.
Business Transfers. In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
4. Children’s Privacy
ParentLink is designed for use by adult parents and guardians. The Service is not directed to users who are children under 13, and we do not knowingly collect personal information directly from children under 13. Information and data related to children under the age of majority is intended to be stored in the platform, but must be added to the platform by users who are the parents or guardians of such minor children.
Parents and guardians may enter their children’s names and related custody information into the platform for the purpose of co-parenting coordination. This information is provided and controlled by the adult users and is only shared with explicitly linked co-parenting contacts.
If you believe a child under 13 has provided us with personal information without parental consent, please contact us at support@parent.link and we will promptly delete that information.
5. Artificial Intelligence and Automated Processing
ParentLink uses Google Vertex AI to provide the following automated features:
- Message Processing: Messages may be analyzed to generate summaries or action items for your convenience. This processing is performed by Google’s AI services and the results are stored within your account. Google AI does not store any information related to the analyzed messages. This information is only stored within your ParentLink user profile.
- Video Call Transcription: If you record a video call, the audio may be processed by AI to generate a text transcription. Transcriptions are accessible only to call participants.
You can choose whether to use recording and transcription features. AI-generated content is clearly identified within the app. Your data is not used to train AI models that are used or developed by ParentLink or its subsidiaries.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. Specific retention periods:
- Account and profile data: Retained while your account is active and for 30 days after deletion request to allow for recovery
- Messages and files: Retained while your account is active; deleted messages are soft-deleted (hidden from view) and permanently removed within 90 days
- Video recordings and transcriptions: Retained until you or another participant deletes them, or upon account deletion
- Calendar events and schedules: Retained while your account is active
- Expense records: Retained while your account is active
- Support requests: Retained for up to 3 years for quality and compliance purposes
- Automatic log data: Retained for up to 12 months
After account deletion, we may retain certain information in anonymized or aggregated form for analytical purposes, or as required by law. ParentLink has the right to collect aggregate and anonymized data on its users and is the sole owner of such aggregate data as it is not considered personal data.
7. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit using TLS/HTTPS
- Firebase Authentication with support for multi-factor authentication (SMS-based)
- Firebase App Check to verify app integrity and prevent unauthorized API access
- Access controls ensuring users can only access data they are authorized to view (field-level Firestore security rules)
- Secure file storage with per-collection access controls
- Regular security reviews of our infrastructure
While we take reasonable steps to protect your data, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.
8. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
Access and Portability. You may request a copy of the personal data we hold about you. You can export your conversation history as PDF documents directly within the app.
Correction. You can update your profile information, contact details, and other personal data directly within the app at any time.
Deletion. You may request deletion of your account and personal data by contacting us at support@parent.link or through the account settings in the app. We will delete your personal data within 30 days, except where retention is required by law.
Opt Out of Communications. You can manage your push notification preferences within the app settings.
Withdraw Consent. Where processing is based on consent, you may withdraw consent at any time by adjusting your settings or contacting us.
Data Restriction and Objection. You may request that we restrict or stop processing your data in certain circumstances.
To exercise any of these rights, contact us at support@parent.link. We will respond to verified requests within 30 days.
9. U.S. State Privacy Rights
9.1 California Residents (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
- The right to know what personal information we collect, use, and disclose
- The right to delete personal information we hold about you
- The right to opt out of the sale or sharing of personal information (we do not sell or share your data for cross-context behavioral advertising)
- The right to non-discrimination for exercising your privacy rights
- The right to correct inaccurate personal information
To submit a request, email support@parent.link with the subject line “California Privacy Request.”
Categories of Personal Information Collected (past 12 months): Identifiers (name, email, phone), commercial information (expense records), internet/electronic network activity (usage data), geolocation data, audio/visual information (video calls, recordings), and inferences drawn from the above.
9.2 Other U.S. States
Residents of Virginia, Colorado, Connecticut, Utah, and other states with comprehensive privacy laws have similar rights to access, delete, correct, and opt out. Contact support@parent.link to exercise these rights.
10. European Economic Area, UK, and International Users
10.1 Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA) or United Kingdom (UK), we process your personal data under the following legal bases:
- Contract Performance: Processing necessary to provide the Service (account management, messaging, scheduling, etc.)
- Legitimate Interests: Processing for security, fraud prevention, and service improvement, where these interests are not overridden by your rights
- Consent: Processing for optional features such as video call recording and AI transcription
- Legal Obligation: Processing required to comply with applicable laws
10.2 International Data Transfers
Your information is processed and stored on servers located in the United States using Google Cloud infrastructure. If you are accessing the Service from outside the United States, your data will be transferred to, stored, and processed in the United States. We rely on Google Cloud’s data processing agreements and Standard Contractual Clauses (SCCs) to ensure adequate protection for international transfers.
10.3 Additional EEA/UK Rights
In addition to the rights listed in Section 8, EEA and UK residents may lodge a complaint with their local data protection authority.
11. Push Notifications
We use Firebase Cloud Messaging to send push notifications for new messages, event reminders, schedule changes, expense updates, and video call invitations. You can disable push notifications through your device settings or within the app.
12. Third-Party Links
The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you access.
13. Account Deletion
You may delete your ParentLink account at any time through the app settings or by contacting support@parent.link. Account deletion will:
- Remove your profile and personal information from the platform
- Remove your data from any web-accessible account management interface
- Delete your push notification tokens
- Remove your access to shared conversations, schedules, and expenses (though other participants retain their copies of shared data, as they are co-owners)
Account deletion is processed within 30 days of a verified request.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated policy within the app and updating the “Last Updated” date at the top. For significant changes, we will provide additional notice through in-app notification or email.
We encourage you to review this Privacy Policy periodically. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
ParentLink
Email: support@parent.link
Website: https://parent.link
16. Retention Schedule
ParentLink shall hold the data that has been stored in the platform by a user for a period of not less than 7 years subsequent to a user’s cancellation of his or her subscription, or until the minor children that are associated with the user reach the age of majority, whichever is greater, and shall make the data available to the user during this period of time in the following manner at a minimum:
(A) provide access to such data at no cost for a period of at least 6 months after cancellation;
(B) permit continued access for 6 to 12 months for a nominal fee; and
(C) retain the data for 12 months to the time that the minor children who are associated with the user reach the age of majority, in a cold storage format, which is defined as a secure records archive that preserves historical communications, files, and activity logs in a non-editable format for evidentiary and compliance purposes. Archived records shall remain retrievable upon authorized request subject to applicable law and court process. The user shall have accessible to the user data for a nominal fee in accordance with platform policy, unless a court order or Federal preservation requirement mandates longer retention.